Description:
Cogent Communications is seeking an enthusiastic professional to be a Data Center/Facilities Operations Manager in the Northern California market area. The position will manage data centers for Cogent in the Market and will also require travel to the other markets that the employee does not reside in.
The hours are Monday-Friday, 8 hours per day, mainly during regular business hours. The successful applicant will also be required to be on-call 24/7/365 and will require occasional overnight work to support planned maintenance events.
Applicant must:
- Be able to work with minimal supervision
- Multi-task multiple tasks and projects in parallel
- Manage vendors to deliver against contracts and orders
- Be familiar with data center facilities and operational best practices
- Must have knowledge of facilities engineering and critical equipment in the data center ( electrical, HVAC systems, power systems such as UPS units and generators, etc)
- Must have knowledge of cabling and basic networking practices, required to perform various types of work orders and customer installs
- Deliver excellent service to Cogent’s data center customers
- Be able to travel to other data center sites in North America
- Be able to respond to issues, emergencies, and other matters that require a dispatch to a site
- Perform light physical labor as required from time to time
- Must be proficient in laptop/computer skills, typing, and data entry, as documentation will be a key part of this position
Qualifications:
- Responsible for managing all operations for the data centers assigned to the DCOPS Manager Responsibility including but not limited to:
- Work Orders ( Allocate/install cabinets, circuit cross connects, circuit testing, engage electrical contractor to install power)
- Manage large/special projects when they arise ( HVAC augmentation, UPS augmentation, assist with new data center acquisitions, etc.)
- Managing/scheduling/overseeing maintenances & repair work with vendors/contractors ( as well as coordinating events with the NOC
- Identifying vendors and acquiring/renewing preventative maintenance contracts
- Maintaining databases and spreadsheets e.g. cabinet/rack inventory
- Programing/maintaining monitoring devices, software, and web sites
- 24/7 on-call position: Must be able to respond to urgent events when they occur
- Work support tickets for access, environmental issues, etc
- Will be required to run audits ( billing, security-related, etc.)
- Be involved in billing/finance regarding contractors ( generate POs for PMs and repair work, update billing databases, etc.)
- Be familiar with and able to work with Microsoft Office programs such as Outlook, PowerPoint, Visio, Excel, Word
- Assist cross functional teams with issues, customer related matters, questions, etc