Description:
Emerging Enterprise Customer Success Manager (CSM) is responsible for ensuring that customers are successful in achieving their automation goals by serving as the primary advisor for their automation program, building strong relationships and guiding the customer through the onboarding process, as well as ongoing support and optimization of UiPath’s products and services.
What you'll do at UiPath:
- Building strong relationships with customers and understanding their needs and goals.
- Helping customers to onboard and adopt UiPath products and/or services.
- Providing ongoing support and guidance to customers to ensure they are achieving their goals.
- Analyzing customer data to identify trends, usage patterns, and opportunities for improvement.
- Working closely with sales and product teams to ensure customer feedback is heard and incorporated into product development and improvements.
- Providing training and education to customers to help them get the most out of the product or service.
- Supporting customer renewals and ensuring customer satisfaction and retention.
- Continuously monitoring and assessing customer health and proactively addressing any issues.
What you'll bring to the team:
A successful CSM should have strong communication and relationship-building skills, as well as excellent problem-solving and analytical abilities. They should also have a deep understanding of the UiPath, as well as a customer-centric mindset and a passion for helping customers succeed.
- Communication and relationship-building skills: A CSM should have excellent communication skills, including the ability to listen actively, articulate complex concepts in simple language, and build rapport with customers.
- Analytical abilities: A CSM should have strong analytical skills to understand customer data, identify trends, and provide insights to improve customer outcomes.
- Problem-solving skills: A CSM should have the ability to think critically and creatively to solve problems and address customer concerns.
- Product knowledge: A CSM should have a deep understanding of UiPath products, including features, benefits, and competitive landscape.
- Customer-centric mindset: A CSM should have a customer-focused mindset and be passionate about helping customers achieve their goals.
- Time management skills: A CSM should be able to prioritize and manage their time effectively, balancing competing demands and meeting customer needs.
- Sales and marketing skills: A CSM should have a basic understanding of sales and marketing principles to help drive customer adoption and success.
- Training and education skills: A CSM should have the ability to develop and deliver training and education materials to help customers get the most out of the product or service.
- Process Transformation: A CSM should have elementary process improvement knowledge; optimally Lean Six Sigma experience (Green Belt Level or higher)
- Languages: English, Spanish
- Prior automation experience: 3-5 years, UiPath Product Knowledge preferred