Customer Success Manager

Description:

The role:

• Perform product demonstrations and tutorials through Video Calls
• Engage clients and walk them through onboarding, training and customer support
• Be a sponge for customer feedback and endeavor to improve customer experience
• Work strategically with the technical and sales teams to provide optimized customer service
• Regularly check in with clients and troubleshoot enquires
• Provide strategic analysis of each clients unique situation using data
• Collect feedback through customer surveys and NPS scores
• Upsell and cross sell additional services where appropriate

About you:

• Strong relationship-building skills, focusing on adding value to your clients
• Excellent presentation and communication skills
• Prior experience in a customer service/support role in Software or E-commerce is preferable
• Experience in Merchandising advantageous
• Able to communicate with both a technical and non-technical audience
• Ability to work autonomously and have a proactive customer centric mindset
• Must be self motivated