Description:
In this role, you will make sure customers are set up for success with J2. You will serve as both an account manager, meeting directly with customers, and business analyst, working behind-the-scenes as a strategic partner to our customers.
Responsibilities:
- Serving as end-to-end contact for customers, including their initial implementation, long-term relationship management, and upsell opportunities
- Acting as voice of the customer internally to prioritize requests in a fast-moving environment
- Monitoring customer health and build associated risk mitigation plans
- Managing cross-functional internal initiatives to improve both our product and customer relationships, while building for scale (i.e. feedback loops, customer materials, metric tracking)
- Resolving customer inquiries by aligning customers with the right resources
Qualifications:
- 3-5+ years of experience in a fast paced customer-facing role
- Excellent written and verbal communication skills
- Strong problem-solving and organizational skills
- Empathy and ability to advocate for all stakeholders, including both customers and internal team-members
- Previous health care/startup/B2B SaaS experience a plus
- Located in NYC metro area and enthusiasm about working in a hybrid startup environment