Customer Service Specialist

Description:

The Reconciliation Advisor will act as a liaison and first point of contact for pharmacies active on this important value-add reconciliation solution. The position responsibilities consist of answering inbound calls from existing customers, providing timely and accurate responses to inquiries, providing web-based trainings to new and tenured existing customers, and efficient resolution to issues. It also requires outbound calls to existing customers to follow up on open issues and provide proactive comprehensive account reviews. This position requires excellent communication, customer service, problem solving, analysis, and follow-up skills.

Key Responsibilities

• Make outbound phone calls to existing reconciliation customers to provide proactive, comprehensive account reviews to key contacts with the goal of delivering account status updates and address trends and make recommendations to increase value and results.
• Take inbound phone calls from existing customers to intake reported issues, provide consultative support, give direction and actionable feedback, and address reconciliation needs.
• Review assigned existing customer accounts to complete reconciliation tasks, research and resolve reported issues and requests, and complete necessary follow up with customers.
• Account monitoring including working with cross-functional teams to ensure value is clearly identified and communicated with customers
• Conduct web-based training to new and tenured existing customers to educate on platform functions, navigation, and reporting available.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

• Education/Training – 4-year degree or equivalent experience. Proficient in MS office suite.
• Business Experience – 3+ years customer service and/or call center experience.