Customer Service Representative

Description:

As a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry.

Tasks And Responsibilities

Team members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include:
 

• Establish long-term customer relationships by providing exceptional service and one-call resolution
• Maintain strong knowledge of our wireless products, accessories and pricing plans
• Provide product suggestions and sell our products and services to customers
• Accurately respond to customers’ questions regarding billing, devices , product features, troubleshooting, and hardware operation
• Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
• Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
   

Skills, Experience And Requirements

All candidates must have
 

• High School diploma, GED, or equivalent experience
• An awesome attitude with a customer-first mindset
• A desire to work in a collaborative team environment