Customer Service Representative

Description:

Essential Job Functions:

1. Process inventory and asset returns from RAs and STOs utilizing SAP and Mymediset systems, including product Complaints and Customer repairs.

2. Research inventory discrepancies by analyzing data in SAP and Mymediset systems.

3. Use appropriate transactions codes to document returns, including Credits to customers.

4. Extensive communication with the sales force, customers and other Smith and Nephew facilities, in and outside the U.S., via email, Excel, MS Teams and/or telephone.

5. Ensure compliance with all company processes and procedures.

6. Maintain an organized work area.

7. Perform other duties as assigned

8. Maintain and operate material handling equipment

9. Work in a team environment using the skills of communicating, listening and participating in developing continuous improvement in a fast-paced environment

Requirements:

• High School diploma

• Three to five years in a warehouse environment.

• SAP knowledge a plus.(desired)

• Knowledge of MS Excel desired.