Customer Service Representative

Description:

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

• Answer inbound calls from members regarding medical, dental, and pharmacy claims and benefits dedicated to Individual Family Plans
• An average of 50-100 calls are expected daily
• Take calls back-to-back while toggling through several applications on multiple screens.
• Available to attend 100% training and the first 90 days of employment
• Resolve customer questions through independent problem-solving skills and one-call resolution
• Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service
• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

QUALIFICATIONS

• High School diploma or equivalent
• 1 year of customer service experience is required
• A dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Office Suite
• Strong organization skills, written, and verbal communication skills
• Ability to remain calm and helpful even when dealing with difficult callers
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.