Customer Operations Representative

Description:

The Securian Financial internal job title for this position is Customer Operations Representative.Overview:Provides routine external customer-facing servicing and administration support ensuring that good customer relations are maintained, and customer business and issues are resolved fairly and effectively. (Excludes the Contact Center).Responsibilities include, but are not limited to:Providing routine external customer-facing servicing and administration support.Ensuring that good customer relations are maintained, and customer business and issues are resolved fairly and effectively.Qualifications:Acquires basic skills to perform routine tasksWork is prescribed and completed with little autonomyWorks with either close supervision or under clearly defined proceduresGreat communication skill sets (both Written and Verbal)Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn't feasible (vacations, illness, travel, etc.), an eight day per month standard is an option. Physical Job Requirements:Ability to utilize keyboard, mouse and computer for up to 8 hours per day.Ability to work at least 40 hours per weekAbility to utilize telephone for 2-4 hours per dayAbility to perform grasping tasks throughout the entire work dayAbility to be mobile periodically throughout entire workdayThe physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company.