Customer Operations

Description:

This includes streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations.We're looking for an individual who is positive and enthusiastic - who enjoys a fast pace with high volume processing. This individual will develop an in-depth understanding the Employer Market including the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance. Service oriented phone skills are required.Responsibilities include but not limited to: Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files such as but not limited to applications, evidence of insurability, status changes, salary changes, coverage corrections/changes, ownership changes, and withdrawal requests. On occasion, cross train and provide back up support to other teams during peak volumes.