Customer Engagement Consultant

Description:

We are seeking a Microsoft Dynamics 365 Customer Engagement Consultant to join our client's team. This role involves working with clients to design, implement, and optimize Customer Engagement solutions, enhancing their CRM capabilities and driving customer satisfaction.

Responsibilities:

• Gather and analyze business requirements for Customer Engagement solutions.
• Design and configure Dynamics 365 CE solutions.
• Provide training and support to users.
• Collaborate with technical teams to ensure seamless integration.
• Conduct system testing and ensure quality assurance.

Requirements:

• Proven experience with Microsoft Dynamics 365 Customer Engagement.
• Strong understanding of CRM processes and best practices.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.