Description:
The Crisis Communications Coordinator will be responsible for managing communication around a range of crisis situations, including public health emergencies, and handling live crisis response for both internal and external audiences. This position will collaborate with a varied set of subject matter experts and stakeholders to effectively address crisis as they arise, as well as define a proactive issues management approach. He/she should have strong writing skills and thrive in a fast-paced, deadline-oriented environment. The nature of the work also requires an ability and eagerness to juggle multiple responsibilities, inside and outside traditional work hours.
Qualifications
- Bachelor’s Degree or equivalent experience in journalism, public relations, communication, or marketing.
- Previous experience managing issues or crisis.
- Natural ability to partner with multiple functions and senior stakeholders with confidence.
- Excellent analytical, written, and verbal business communication skills.
- Pays close attention to detail and quality of work product.
- Ability to operate with grace and effectiveness under pressure in a fast-paced environment, with meticulous attention to detail.
- Sound problem identification, judgement, resolution, and decision-making skills.
- High-level of integrity and discretion when presented with sensitive or confidential issues.
Essential Duties
- Manage development of crisis response strategies, reactive statements, FAQs and other deliverables as needed.
- Provide counsel on strategy, collaborating with partners, and other internal teams as appropriate.
- Effectively communicate, sharing deadlines and identifying roadblocks that impact execution.
- Develop and implement response communications processes and procedures.
- Execute proactive and reactive media relations strategies as needed.
- Provide reports and analysis on key issues.
- Respond to intermittent and unexpected issues that may occur and result in work activity occurring outside the hours of standard working hours.