Description:
- Responsible for developing relationships to facilitate the collections of accounts receivable and resolving internal/external issues preventing timely payment.
- Conduct collection calls and/or correspond with customers via email to collect accounts receivables.
- Resolve customer disputes and document root cause.
- Resolve payment discrepancies; respond to invoice inquiries, proof of delivery and statement requests
- Make decisions on escalations and collectability of accounts based on standard work; recommend write-offs or escalate to supervisor as warranted.
- Primary intra-organizational liaison with occasional inter-organizational and external customer contacts on routine matters.
- Reconcile customer statements.
- Actively participate and communicate in team-based work groups.
- Participate in process improvement projects and support other management directives as prescribed.
- Maintain accurate collection files.
- Maintain electronic notes for each customer account
Supplemental Responsibilities
- Assists with special projects
- May mentor or coach other members on the team.
- Other duties assigned
Knowledge & Skills
- Apply basic accounting principles in the interpretation of customer financial statements.
- Effective professional communication skills.
- 3-5 years’ experience utilizing Microsoft Office, Internet, and related computer skills.
- Demonstrated Effective Customer Service Skills.
- Technical, Analytical skills and business knowledge
- Communication and Interpersonal skills; Teamwork and leadership
- Organizational skills; Self-management