Description:
The Cloud Renewal Executive (CRE) has overall responsibility for the daily management of assigned Cloud Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through cloud renewals and use of the customers deployed cloud software.
The CRE is expected to serve as the primary point of contact for the customer during renewal negotiations and to maintain customer satisfaction throughout the renewals process. The CRE is responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and Account Team, driving toward and ensuring mutually beneficial and successful outcomes. This role is responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. The CRE will primarily interact with customers via telephone.
Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
Maintain a close working relationship with other regional business teams such as CEEs, AEs, GADs, and other customer facing personnel in support of customers and corporate functions necessary to support all assigned accounts.
Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle
Act as an intermediary for Deals Desk, Legal, GTM and other internal SAP Support teams for those accounts within their portfolio. Able to Liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.
Manage new account assignment into portfolio
What you bring
0-3 years of experience in the following areas:
Renewals and/or Account management
Managing complex customer engagements
Commercial experience including experience developing account management plans and contract negotiation
Complex Account Management
Proficiency in Microsoft Office: Excel, PowerPoint, Word and Outlook
Ability to work West Coast Hours
Organization | SAP |
Industry | Executives Jobs |
Occupational Category | CRC Delta Cloud Renewals Executive |
Job Location | California,USA |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Entry Level |
Experience | Fresh |
Posted at | 2023-07-08 7:11 pm |
Expires on | 2024-12-08 |