Cortex Manager

Description:

This position leads a renewals team supporting our North America (NA) Cortex business. The team will partner with Sales, Customer Success, Professional Services, and Channel/Alliance partner leaders to drive our annual renewals business.

The successful candidate will drive standardization, scalability and operational excellence across our NA renewal processes, provide executive level analysis of the business, drive team development, and act as cross functional SME to our field sales segment leaders, finance partners, business units, customer success and other sales operations functions.

They will lead our NA Public Sector renewals team, the forecast process (including weekly forecast meetings), annual planning, QBRs and support corporate initiatives. The successful candidate will have strong leadership skills, ability to influence strategic decisions and demonstrated history of executing process enhancements and delivering business outcomes.

This position reports to the Sr. Director of Renewals for NA.

Your Impact
 

• Manage the day to day operations of the Public Sector renewals team
• Motivate and manage a team of individual contributors to drive pipeline development and revenues through sales efforts leveraging the partner network
• Accurately forecast and drive a committed number on a weekly, monthly, and quarterly basis
• Coach and develop individual contributors
• Supervise and close deals (large and small) through to completion
• Develop metrics and reporting, by gathering the needs of management and delivering useful reports
• Coordinate, direct and monitor the outbound efforts of assigned Renewals teams by tracking and reporting weekly activities
• Collaborate with business leaders to identify strategies to achieve sales goals and uncover new, high value opportunities
• Provide accurate, ongoing reporting through the continuous update and maintenance of necessary reports in Salesforce.com
• Manage and develop new processes
   

Qualifications

Your Experience
 

• 5+ years of experience in renewals, customer success, sales, account management or equivalent customer facing role
• Experience selling into the federal/public sector business desired
• Proven to consistently achieve sales goals
• Proven ability to learn new technology quickly, as well as adapt to changing needs
• Experience in hiring, developing and retaining talent
• Excellent communication skills - the ability to build cross-functional relationships
• Strong organizational and analytical skills - the ability to work on many projects concurrently
• Ability to lead and influence strategic direction in matrixed working environments