Edit and/or draft written responses to customer feedback and regulatory complaints.
Review communications for spelling, grammar, punctuation, syntax, usage, and consistency, ensuring adherence to client's voice, brand, and style.
Provide proofreading and quality assurance throughout the implementation process.
Support requirements and tasks around communication approvals and documentation.
Collaborate with team members to establish and maintain consistency across communications, contributing to the ongoing development of style guidelines.
Qualifications:
Experience level: Experienced
Bachelor's degree and 2+ years of experience in a highly dynamic, fast-paced professional environment-credit card and/or financial industry preferred.
Immaculate written and verbal communication skills, with the ability to focus on and identify the smallest details and errors.
Ability to assess communications for user experience within the customer journey.
Strong critical thinking and the ability to apply learnings across new and varied scenarios.
Highly developed organizational skills and the ability to balance multiple tasks with an appropriate sense of urgency in accordance with changing deadlines and priorities.
Collaborative, customer-focused mindset.
Ability to tactfully and professionally communicate across all levels and areas of business.
Familiarity with Adobe Creative Suite (particularly InDesign) and/or Figma is a plus.