Coordinator

Description:

The Coordinator, Visitor Experience & Interpretation facilitates scheduling and promotes
visitor engagement with visitors and the Museum, offering a range of insights into the art
and encouraging dialogue that will lead to an enhanced visitor experience.

In addition, the Coordinator is responsible for staffing the front desk and coat check
areas; conducting daily admissions transactions, ACME reporting, and working directly
with Finance department for till upkeep and reconciliation.

Also in this role, the Coordinator actively supports training and implementation of any
associated museum activities, exhibition interpretation projects, and other visitor
experience based duties. Additionally, this position is cross-trained to support Box Office
and Group Visits as required.

This position requires a Sunday through Thursday work schedule with core business
hours from 9 AM to 5 PM with flexibility required for weekend and evening shifts as
needed.

This is a hybrid eligible full-time and exempt position reporting to the Sr. Manager, Visitor
Experience & Interpretation.

 

RESPONSIBILITIES:
Visitor Engagement

Welcomes and orients visitors by offering assistance in a warm and friendly
manner, ensuring all programs, exhibitions and services are properly
communicated to visitors.

Maintains proper appearance and functionality of the front desk/coat check area
including technology, inventory of brochures and other printed materials.

Stores and retrieves parcels, coats, and other visitor items.
Performs Entrance ticketing, Membership, and Programs Sales processing at

through various sales channels via ACME.
Troubleshoots visitor problems, answers museum telephone line, and routes

calls as necessary.
Evaluates visitor experience and recommends changes as needed.
Monitors daily maintenance of Audio Tour devices and ensures charging,

security and storage of recorded guide units.
Assists in access efforts to ensure ADA compliance.
Ensures that all team members maintain a well-informed, working knowledge of

the exhibitions and services offered at the Rubin.
Assists in keeping all policies and procedures regarding visitor safety up to date
Participates in training initiatives and educates oneself on Himalayan Art and

museum’s collection and exhibitions
Assists in development of in-gallery interactives, activities, and tours as needed
Assists in the tracking and maintenance of in-gallery interactives and experiences

and produces reports
Assists in the creation of Interpretive Strategies presentations for incoming

exhibitions and acts as interdepartmental liaison for information gathering
Lead tours of the galleries to individuals and groups.
Represents the Museum as needed during special events and in welcoming tour

groups.
Performs other duties as assigned.