Description:
The primary purpose of this position is to maintain the bank’s interest by collecting past due consumer accounts in all stages of delinquency by minimizing losses due to repossessions, foreclosures and charge offs. To maintain personal and departmental goals for delinquency and charges offs on a monthly, quarterly and yearly basis through effective communication and loss mitigation strategies. Responsibilities are varied and require an existing knowledge of consumer collections.
Primary Accountabilities
- Collect past due retail and mortgage loans through written, verbal, and in person customer contact.
- Contact delinquent customers on a consistent time-line based procedure.
- Keep accurate records of communications with customers and update current contact information in collections software.
- Achieve departmental delinquency and charge off goals.
- Minimize losses through effective loss mitigation techniques and strategies.
- Identify and recommend advanced collection activities as needed to protect the banks interests.
- Maintain knowledge of State and Federal collection statutes.
- Analyze borrower financial statements to recommend and execute options such as loan modifications, short sales, and deeds-in-lieu of foreclosure.
- The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
- May require work in a Midland office to ensure collaboration and support of internal and external customers.
- Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
- Other duties as assigned.
Position Qualifications
Education/Experience:
- Collect past due retail and mortgage loans through written, verbal, and in person customer contact.
- Contact delinquent customers on a consistent time-line based procedure.
- Keep accurate records of communications with customers and update current contact information in collections software.
- Achieve departmental delinquency and charge off goals.
- Minimize losses through effective loss mitigation techniques and strategies.
- Identify and recommend advanced collection activities as needed to protect the banks interests.
- Maintain knowledge of State and Federal collection statutes.
- Analyze borrower financial statements to recommend and execute options such as loan modifications, short sales, and deeds-in-lieu of foreclosure.