Description:
The Expense Specialist will deliver auditing and operational support to the Global Travel & Expense Team. This role will support the Concur technology lead to enhance and optimize the Concur expense tool. The ideal candidate demonstrates a base level knowledge of Concur and a critical thinking and detail-oriented mindset. The role demands a proven ability to provide expense guidance to users and the ability to audit expenses against policy. Strong communication, collaboration, and stakeholder management are critical.
Key Duties & Responsibilities
- Manage day to day Concur Expense administration including addressing user inquiries
- Support Concur technology leader through coordination and execution of Concur process improvements and implementation projects
- Perform ongoing reporting and accounting review of expenses to identify trends, drive employee behavior and compliance with policies and procedures.
- Conduct the daily audit of flagged expenses and proactively reach out to employees for resolution
- Support and maintain PowerBi expense reporting dashboard including accountability for reporting inquiries.
- In partnership with the Global Travel & Expense team, conduct user training sessions and develop documentation to support user education.
- Partner closely with other members of the Corporate Services team to deliver a high standard of customer service.
- Collaborate with cross-functional teams, including IT, finance, and accounting to enable functional alignment.
- Provide additional support to Global Travel & Expense team members as needed to achieve functional goals and propose opportunities for process improvements.
Required Experience
- 3 years of experience in corporate settings
- Base knowledge of Concur Expense tool
- Pharmaceutical experience (a strong plus but not mandatory)
- Experience managing PowerBi dashboards