Description:
Minimum Qualifications:
- Associate's degree in Business, Engineering, Operations, or related field.
OR
High School Diploma or equivalent and 2+ years of related business process analysis experience.
Preferred Qualifications:
- Bachelor's degree in Business, Information Technology, Engineering, Operations, or related field.
- 2+ years of Supply Chain, Information Technology, Engineering, Operations, or related work experience.
- 1+ year direct experience with Agiloft or similar CLM system
- 1+ year of experience with analyzing complex data sets.
- 1+ year of experience working in a large matrixed organization.
Principal Duties and Responsibilities:
- Collaborates with business partners, system users, and other stakeholders to identify business needs and objectives for multiple parallel projects
- Develops business requirements, influences implementation direction of requirements, and provides alternative solutions based upon existing solutions and industry standards
- Translates business requirements into functional and/or system specifications and user stories including acceptance criteria, user interface mockups, and workflow diagrams
- Assesses and troubleshoots end user issues and change requests and meets or exceeds service-level expectations
- Facilitates effective and proactive communication with key stakeholders and end users with cooperation, tact, and diplomacy
- Presents system solutions, feature demos, or other technical information within and outside of team
- Executes and leads QA, integration and user acceptance testing and feature buyoff; including authoring and managing functional user testing scripts
- Handles out of the box configuration of Agiloft request forms, workflows and other features to match business requirements
- Runs reports and database queries to meet the needs of the business
- Creates and maintains operational support documentation
- Actively manages individual priorities, deadlines, and deliverables
- Conducts basic analysis to identify where a straightforward issue has occurred, with supervision
- Seeks learning opportunities within the industry and explores, evaluates and recommends new technologies and trends