Description:
Department Overview:
This position is a relief position for the Community Hematology Oncology. This position will support CHO Gresham, East Portland and Tualatin clinic in our infusion room along with administrative duties.
Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel.
This position requires someone who can problem solve and stay highly organized. High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines.
Function/Duties of Position:
Key Responsibilities & Performance Standards
Administrative Support:
- Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
- Scanning
- Process Inbasket (records requests, labs, imaging, message routing, etc.)
- Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
- Track and stock patient paperwork and brochures
- Process incoming/outgoing mail
- Use of Microsoft Office—Outlook
- General high level clerical and project support
- Document legibly, concisely and accurately
Clinical Support:
- Technical support (MyChart, Epic, office equipment, etc.)
- Attends staff meetings/huddles
- Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
- Instrument processing pick up/drop off
- Check expiration dates
- Turn over rooms/cleaning/stocking
- Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan Sentact duties/compliance
Patient Experience:
- Monitors patient flow
- Updates patient on delays
- Provides excellent customer service
- Addresses in-the-moment patient needs as directed
- Maintains clean, safe, and orderly environment for patients, family, and clinical personnel
Professional Development:
- Attends education classes appropriate to job development
- Uses consistent, professional communication with team members
- Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
- Receptive to feedback and coaching
- Successfully completes the required initial training and core competency assessment before or during the trial service period
- Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment
- Completes all required modules and updates
Required Qualifications:
Experience:
- Two years of general office or secretarial experience; OR
- An Associate’s degree or certificate in office occupations or office technology and one year of general office or secretarial experience; OR
- A Bachelor’s degree and one year of general office or secretarial experience; OR
- An equivalent combination of training and experience.
- Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.
- BLS/CPR within six weeks of hire and then maintained without interruption
- Must be able to perform the essential functions of the position with or without accommodation.