Client Relations Specialist

Description:

Acts as initial point of contact for inbound participant requests and questions regarding HRS products. Maintains a high level of product and system knowledge to provide support to internal and external partners. Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience. Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service. Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions. *Skills:* Call center, Customer service, Insurance, health insurance, hr benefits, employee benefits, hr administration, hris, Human resources *Additional Skills & Qualifications:* Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests