Description:
We are looking for a Client Relations Lead (FPS Client Lead) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You
- Dedicated to passionately meet the expectations and requirements of clients and be an advocate for them and their needs?
- Ready to confidently lead from the front and create an environment of collaboration, teamwork, and results?
As the FPS Client Lead, you will be responsible for providing account support to drive achievement of customer retention, penetration and growth goals. You will also build and maintain relationships with clients through added value in the form of proactive consultation on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity assigned accounts.
A Day in the Life
- Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients
- Develop client-specific cost savings recommendations and demonstrates an understanding of client business objectives by translating them into solutions
- Apply comprehensive knowledge of Element’s products and services to guide account support for assigned clients and aligned Partner team, and drive achievement of client retention, penetration, and growth goals
- Provide day-to-day oversight of aligned FPS Partners and portfolios to ensure client expectations, and internal metrics, are being met
- Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed
- Take ownership of escalated issues by applying critical thinking and problem-solving/root cause analysis to identify and implement solutions
- Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities
- Develop, maintain, and engage a network of internal resources across functions while representing the “voice of the client” and becoming an advocate for them
Requirements
- BS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree
- 5-7 years relevant customer service or client account management experience, preferably in a B2B service environment
- Proficiency in various MS Office software applications, including Word, Excel, PowerPoint
- Occasional business travel (10% or less) required
- Internally, this role is referred to as FPS Client Lead*