Client Relation Managers

Description:

Direct customer interaction either by telephone, email, or facsimile.
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
Assists customers with product and service information.
Process customer orders accurately and in a timely manner.
Maintains customer records by updating account information.
Identifies and assesses customers’ needs to achieve satisfaction.
Follows up on customer interactions.
Directs requests and unresolved issues to designated resources.
Communicates and coordinates with internal departments to achieve goals.
Build sustainable relationships of trust through open and interactive communication.
Provides feedback on the efficiency of the customer service process.
Handles RMA’s.
Collects, analyzes, evaluates, and reports data to increase department efficiency and processes.
Skills:*
Customer service,
Business Development,
Microsoft Office (PowerPoint, Excel, Outlook, Teams)
Sales
Additional Skills & Qualifications:*
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize and manage time effectively.
Must apply company policies and procedures to resolve issues.
Must be able to function with limited supervision.
Must have knowledge of customer service operations.
Experience Level:* Intermediate Level