Client Partner Consultant

Description:

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.

How you will contribute:

• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.

• Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.

• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client’s organization.

• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.

• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance.

• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).

• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.

• Perform functions that support timely and accurate reporting to clients.

• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.

• Develops and submits IODs based on CMS, market- or client-specific program requirements.

• Manages process for obtaining program requirements, documentation, support and other special requests from clients.

• Provides regular updates to senior management on internal and external issues affecting market performance.

• Represent DentaQuest at health fairs, conferences and advisory meetings through the State.

• Other duties as assigned.

What you will bring with you:

• Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.

• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.

• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.

• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.

• Ability to work independently and as part of a team.

• Proficient with general computer software including Microsoft Excel, Word and Outlook.

• Proven problem-solving skills.

• Ability to make good judgment conclusions based on data available with minimal supervision.

• Ability to prioritize and organize multiple tasks with tight deadlines.

• Excellent customer service skills.

• Up to 10% local travel required