Client Executive

Description:

RSA is a trusted leader in Identity and Access Management (IAM), serving 12,000 organizations worldwide and managing 25 million enterprise identities. RSA delivers innovative solutions that connect users to critical digital resources, ensuring both security and seamless access across industries like financial services, healthcare, energy, technology, and government. As a Client Executive, you will play a pivotal role in maintaining and expanding relationships with existing RSA customers, ensuring renewal, retention, and customer satisfaction at the highest level.

Key Responsibilities:

• Manage a book of existing clients, driving renewals and retention across all support, subscription, and product renewals.
• Develop and execute a strategic plan for each account to maximize customer satisfaction and revenue retention.
• Independently negotiate and close renewals, while managing customer communications and pricing strategies.
• Analyze customer business needs to identify potential expansion opportunities, passing qualified leads to the Account Executive team.
• Serve as the primary point of contact for all customer queries, issues, and escalations.
• Conduct regular quarterly business reviews and develop customized messaging and presentations for your accounts.
• Collaborate across RSA’s internal teams to marshal resources that enhance customer satisfaction and resolve challenges proactively.
• Maintain accurate sales forecasts and manage all opportunities in CRM systems.
• Be responsible for ensuring a high renewal rate and effective churn management.

Required Skills:

• Strong experience in account management, renewals, or customer success roles.
• Ability to confidently engage with C-Level contacts in customer organizations.
• Excellent organizational, communication, interpersonal, and presentation skills.
• Strong problem-solving abilities and the capacity to handle multiple accounts independently.
• Experience in forecasting and CRM management.
• Willingness to travel 10-25% for customer meetings and business reviews.

Education and Experience:

• Bachelor’s degree or relevant sales/account management experience required.

Why Join RSA?
RSA is a globally recognized leader in Identity and Access Management, trusted by more than 90% of Fortune 500 companies and every branch of the U.S. federal government. By joining RSA, you become part of a company that protects millions of users globally and helps organizations navigate digital transformation securely.

Equal Opportunity Employer:
RSA is committed to equal employment opportunities for all applicants and employees. RSA prohibits discrimination and harassment based on race, color, religion, sex, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic under applicable law. RSA promotes a diverse, inclusive work environment where everyone can thrive.