Claims Client Service Manager

Description:

A centralized Client Service Manager will serve as the key liaison for clients, brokers, claims operations, underwriting relative to the primary casualty business in the low-complexity National Accounts and Corporate Accounts market segment across all US Zones. Position will also be responsible for run-off legacy servicing for various large national accounts programs. Serve as primary point of contact and responsible for assigned accounts to ensure that claims services are delivered timely and with a high level of quality and that claims interactions meet service requirements.

Work activities include:

• Client onboarding, coordination of account set-up
• Coordinate Claim Reviews
• Create special account instructions and facilitate compliance
• Facilitate issue resolution
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  What you’ll need to succeed

  • Significant Casualty Insurance experience in claims, underwriting, or TPA account management with strong technical knowledge of primary Auto Liability, General Liability and Workers’ Compensation claims
  • Experience in high-severity claims and complex coverage matters. Knowledge of large risk management insurance programs
  • Proven ability, in the absence of direct authority, to resolve issues with multiple stakeholders through influence and relationship management
  • Strong presentation and project management skills
  • Excellent interpersonal and written communication skills, including the ability to explain technical issues and problem solve
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    Ready to take your career to the next level? We would love to hear from you.

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    Enjoy benefits that take care of what matters

    At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

    
    Reimagining insurance to make a bigger difference to the world

    American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.