Chief Experience Officer

Description:

The Asian Art Museum, a prestigious and forward-thinking institution located in San Francisco, is seeking a creative, visionary, dynamic, and collaborative Deputy Director/Chief Experience Officer (CXO) to lead a major initiative to reshape all facets of the audience experience onsite, offsite, and online in accordance with a recently conceived strategic plan. This individual will develop and implement strategies to engage new and diverse audiences; strengthen the museum’s relationship with existing constituents; and leverage the museum’s considerable assets in the service of new digital and immersive experiences to engage contemporary audiences. Additionally, the ideal candidate will ensure that the audience experience is aligned with and reflects the museum’s mission, with a commitment to accessibility, meaningful engagement, diversity, and inclusion.

Reporting to the CEO and serving as a member of the leadership team, the CXO will ensure cross- organizational alignment with a visitor-centric approach. The CXO will be responsible for leading 5 direct reports and a newly unified division of approximately 40 individuals encompassing collections, interpretive programming, exhibitions (physical and digital), marketing and design. In alignment with the strategic plan, the CXO will also be responsible for developing creative and innovative ways to elevate the museum’s digital experience.

This is a unique and new role for an inventive and experienced leader who understands how to translate research into experience-driven exhibitions. In addition, the CXO will design, develop, and implement strategies for evaluating the impact of new programming, exhibits, and partnerships that are regional, national and global in scope.

KEY RESPONSIBILITIES

Strategic & Operational Leadership

• Build action plans that drive attendance and ultimately build earned revenue and the museum’s reputation as a must-see destination
• Integrate a master interpretive plan throughout the museum’s upgraded facilities and extend it into a digital presence that holistically links online collections, e-communication and social media with the in-gallery experience
• Design, develop, and implement strategies for evaluating the impact of new programming, exhibits, and partnerships that are regional, national, and global in scope
• Support the creation of annual division and project budgets and annual department plans, including both operations and staffing, with a minimum of a three-year outlook
• Ensure that planning is data-driven and use research techniques to evaluate success; report regularly to peers, staff, and board the tangible results of program efforts

Experience Development & Engagement

• Recraft the museum’s products to focus on experience-centered exhibitions and programs to drive new and diverse audiences
• Oversee all aspects of the audience experience, from digital strategies to formal and informal educational and public programming, immersive exhibition planning, design and interpretation, and collections
• Direct, develop, and lead teams focused on improving and enhancing the audience experience of new and existing programs and exhibitions, including digital-based interactions and multi-sensory experiences
• Advocate for consumer needs in the development and deployment of programs and strategies throughout the organization