Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience.
Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations.
Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations.
Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review.
Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely.
Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies.
Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy.
Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave.
Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration.
Meet with Colleague Relations and/or Legal Counsel to assist with assessment of leaves and processing of next steps according to direction received.
Act as a peer mentor to new team members or to Case Manager I colleagues.
Participate in team activities such as focus groups to identify and to implement process improvements
Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first.
All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team
Job Requirements:
This position requires 3 plus years of FMLA, State Leaves, Disability and HR experience.
This position requires 3 plus years of customer service experience in a professional work setting.