Supervises, motivates, and tracks sales team’s performance, productivity, and schedule adherence to drive quality results
Serves as first point of escalation for sales team on sales process and technical issues in a remote environment; coaches team on how to efficiently resolve any issues
Drives sales and revenue by ensuring sales team is assisting customers in making healthcare decisions over the phone effectively
Maintains a positive work environment that leads and supports a sales team while identifying any opportunities that may inhibit an individual’s or team’s performance
Directs the team and ensures compliance and quality customer experience interactions
Identifies strengths and opportunities of sales team to ensure each team member receives individualized coaching, training, and career development
Exceeds monthly sales and performance goals
Preserves healthy cross-collaboration with supporting sales departments, including Sales Mastery University, Retention, Training, and IT
Must be flexible in hours you are able to work (possible nights and/or weekends)
Maintains communication and connection with sales team through emails, Microsoft Teams chat messages, Microsoft Teams video calls, and individual phone calls
Balances and prioritizes day-to-day activities and deadlines to ensure successful execution of eHealth’s mission and values
Must be flexible in hours you are able to work (possible nights and/or weekends)
Basic Qualifications:
1 to 3 years’ experience in progressively responsible sales or customer service positions
1 to 3 years’ Supervisory experience within a managed care of organization, health insurance carrier, third party administrator, or related industry
Equivalent combination of education and sales/account management experience will be considered. High school diploma required.