Description:
The Care Coordination Manager is responsible for the management of the day-to-day Care Coordination operations.
Responsibilities
- Oversees a team of care coordinators and providing training and support to staff
- Works with other Care Coordination Managers to provide leadership and guidance across the care coordination team
- Maintains a strong working knowledge of program regulations and policies and procedures and assures compliance
- Enhances efficiencies by identifying system and department challenges and recommends solutions as appropriate
- Develops and maintains professional relationships with clients and providers
- Models excellent customer service through staff training, mentoring, monitoring and regular communication and feedback
- Assures regulatory and financial compliance through daily management of information
Qualifications
- LSW with five years direct supervisory experience in a medical or social service setting and a minimum of five years community or facility-based service experience
- Prior management experience
- Knowledge of Long Term Services and Supports and community based programs required
- Certified Case Manager preferred