Description:
CORE RESPONSIBILITES:
- Creates an exceptional first impression with Museum visitors! Cheerful and welcoming.
- Greets everyone actively, engaging all visitors with smiles, eye contact, from arrival to the property through departure.
- Maintains cleanliness and safety standards.
- Sets up caf and all service areas as instructed by the Supervisor or Events Coordinator in anticipation of projected capacity for the event. This includes linen, service ware, and glassware, bar set-up and stocking as needed.
- Ensures tables are clear, appropriately set up, and presentable for guests to be seated before being seated.
- Serves tables efficiently and with excellence, including taking orders, ensuring the accuracy of orders by repeating back to guests, preparing, serving food, refillingdrinks, andclearing tables.
- Inputs orders into the POS system and ensures an accurate record of food sales when applicable.
- Effectively communicates pertinent Museum information to our guests.
- Maintains current and accurate information regarding the menu and bar offerings and can educate our visitors on every aspect.
- Handles and resolves any concerns and questions from visitors, and knows when to enroll managers or security personnel.
- Works closely with other associates, the culinary team, and management to ensure food quality, and exceptional visitor experience.
- Engages visitors in conversation during their dining or event experience.
- Assists bus persons, as necessary, in bussing, cleaning and setting tables.
- Upholds standards of service through different catering events offered.
- Performs other event duties asassigned.
MUSEUM CORE VALUES:
All employees of the museum must strive to:
- Embrace the museum's core values of respect, integrity, excellence, creativity, and collaboration and demonstrate this understanding through words, behaviors, and interactions with our guests, staff members, volunteers, and the public.
- Learn and teach every day. Share knowledge freely with colleagues and pursue opportunities to gain new skills to enhance our success as a team.
- Appreciate, understand, and value each staff members expertise, background, experience, strengths, and unique perspective. Share time, energy, and knowledge with others to ensure everyone has the highest potential to succeed.
- Achieve excellence in all tasks and goals.
- Demonstrate professionalism on and off the job and always represent the Taft Museum of Art positively and professionally. Speak truthfully and fulfill promises and obligations in all museum dealings.
- Be comfortable and communicate with people of diverse backgrounds.
- Adhere to all current museum policies, procedures, protocols, and processes.
- Create a pleasant work environment by being a positive influence and respectful to every person.