Business Product Technical Support Supervisor

Description:

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team!

What We’re Looking For

TP-Link is currently looking for a candidate to join our Product Division as a locally based customer support team supervisor. A position will require a candidate to:

• Support customers in a live-chat environment and follow up with email or calls as required.
• Troubleshoot advanced problems over a wide range of product types and categories.
• Provide complex solutions in an easy-to-understand presentation.
• Provide guidelines and team management to support specialist.
• Provide weekly reports to upper management team.
• Keep close communication with FAE/PM team to provide customer feedback and suggestions
• Sourcing and reviewing the support related system to make sure the systems fit our team and improve our working efficiency