Business Office Supervisor

Description:

Ideal candidate has experience in revenue cycle.-Supervises Revenue Cycle for Memorial Physician Group (MPG), Memorial Primary Care (MPC), Memorial Cancer Institute (MCI), Memorial Cardiovascular Institute (MCVI) and Urgent Care Centers (UCC). Response for all aspects of employee productivity related to daily operations of previous mentioned revenue cycle. Reports directly to MPG Business Office Manager.

Responsibilities:

Supports special projects and business analysis as requested.

Assists in recruiting, hiring, supervising staff as assigned and helps staff develop performance goals and objectives.

Performs staff responsibilities as needed to meet departmental goals. Leads the handling and resolution of complex issues and complaints.

Determines, coordinates and supervises daily staffing assignments and levels.

Assesses quality of revenue cycle interactions and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.

Attend required meetings and participates in committees as requested.
Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions.

Acts as backup to the Manager and Director.

Competencies:

ACCOUNTABILITY, BILLING, CAPACITY MANAGEMENT, COLLECTION ACTIVITY, CUSTOMER SERVICE, HEALTHCARE REGULATORY ENVIRONMENT, MEDICAL CODING, PEOPLE MANAGMENT, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

High School Diploma or Equivalent (Required)