Business Development Lead

Description:

Zoom is looking for a seasoned Business Develop professional to sell our Zoom One Platform. Your primary focus will be establishing and managing strategic partnerships with Global Systems Integrator (GSI) partners, specifically in Customer Experience, including Contact Center. Your role will involve driving business growth through the development and execution of joint go-to-market strategies and initiatives. You will be responsible for creating and nurturing relationships with GSIs to enhance Zoom's customer experience offerings and expand market reach.

About the Team

As a member of the Zoom Strategic Alliances team, you will empower Zoom’s most strategic partners to discover flexible solutions for modern team collaboration. You will advocate the innovative power of our platform to make partners more productive, collaborative, and mobile. Your opportunity is to delight partners by doing what’s right for their customers, to meet them where they are at in their cloud journey and to provide them with the best solutions for innovation.

About the person

You're a highly motivated Business Development professional who is passionate about contributing to an innovative technology company and working with Systems Integrators. You have the experience to own the development of partner relationships by establishing trust and credibility, using influence and business acumen. You understand and have experience with UCaaS and CCaaS-based technology in order to architect custom collaboration solutions with your partners, helping their customers reach the next level of their business. You are a curious and continuous learner who uses a consultative approach to build positive relationships with key stakeholders, internally and externally.
About the Role

1. Strategic Partnership Development: Identify, evaluate, and establish strategic partnerships with leading Global Systems Integrators (GSIs) specializing in Customer Experience and Contact Center solutions.

2. Solution Development: Work closely with GSIs to co-create and enhance customer experience solutions leveraging Zoom's platform. Identify areas of integration and develop joint offerings to address customer needs effectively.

3. Joint Go-to-Market Strategy: Develop and execute joint go-to-market strategies with GSIs to drive customer acquisition and revenue growth. This includes creating joint value propositions, sales enablement materials, and marketing campaigns.

4. Relationship Management: Build and maintain strong relationships with key stakeholders within GSIs, including executive leadership, sales teams, and solution architects. Foster collaboration and teamwork to achieve mutual business objectives.

5. Revenue Generation: Drive initial revenue growth through partner-led sales engagements. Collaborate with Zoom and partner sales teams to identify and pursue new business opportunities, support deal negotiations, and achieve sales targets.

6. Market Intelligence: Stay informed about industry trends, competitive landscape, and emerging technologies related to Customer Experience solutions. Provide insights and recommendations to internal teams for product enhancements or new market opportunities.

Basic Skill Requirements

• Bachelor's degree in Business Administration, Technology, Marketing, or a related field

• Proven experience in business development, strategic partnerships, or alliance management, preferably in the technology or software industry.

• Strong understanding of Customer Experience and/or Contact Center solutions and the role of Global Systems Integrators (GSIs) in the market.

• Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders at various levels.

• Demonstrated ability to drive revenue growth through partner-led initiatives and achieve sales targets.

• Strategic mindset with the ability to identify market trends, customer needs, and potential partnership opportunities.

• Strong negotiation and contract management skills.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Willingness to travel to meet with partners and attend industry events.

Preferred Skill Requirements

• MBA preferred

• Past experience working for a large system integrator and serving clients

• Channel SaaS/Cloud/Platform selling experience