Business Development Center Representative

Description:

As a Business Development Center Representative will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a first point of contact for customers.

Duties/Responsibilities:

• Answer customer calls and establish follow-up with prospective clients.

• Greet opportunities and provide pre-set proposals.

• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

• Provide customers with initial product information & direct them to the appropriate dealership resources

• Follow up with leads that are not ready to make an appointment

• Participate in team & process development sessions keeping positive relationships with teammates, sales, service teams and dealership management

• Utilize CRM tracking system daily

Requirements/Abilities:

• At least one previous role based in strong customer service experience

• Team player attitude

• Prompt and courteous

• Enthusiastic personality

• Must have strong computer skills

• Willing to submit to a pre-employment background check

• Must be reliable and trustworthy

• Must be able to learn other accounting software systems

• Excellent organizational skills and attention to detail

• Ability to maintain confidential and meticulous records.