Description:
The role works as part of a shift-working team providing operational support, incident management and stakeholder communication for a range of platforms and services. Candidates must have broadcast experience in automation.
This position is temp-perm.
Duties & Responsibilities
- Use a diverse range of broadcast and production monitoring tools to identify and resolve complex service impacting issues across a range of technologies and platforms.
- Initiate response to service disruption and support proactive measures aimed at preventing recurrence.
- Accurate logging of incidents accurately including technical response and action taken.
- Implementing contingency procedures in response to planned or unexpected events.
- Handover of incident and information across shift changes.
- Keep informed of operational changes ensuring that actions are taken in line with best practice.
- Good communication skills; Able to explain information to technical and non-technical audiences.
- Ensure the Health and Safety at Work Act, Working Time Directive and other workplace legislation is observed; responsible for ensuring risk assessments are completed, appropriate and meet BBC standards; responsible for ensuring appropriate method statements are reviewed and fit for purpose.
- Addendum
- Desktop IT support and installation (hardware & software for both PC and MAC)
- User login account support & troubleshooting
- Office network infrastructure installation and maintenance (LAN & Wireless)
- Editing support & Edit suite maintenance (software and hardware)
- Installing/ wiring and maintaining servers and other rack mount gear
- Printer installation and maintenance
- Mikrotik router experience a plus
- Troubleshoot, Install, maintain & repair broadcast equipment for TV & Radio.
- Card-based security system management
- Security camera system installation and maintenance
- Electrical safety testing and inventory tracking of all equipment
- Maintenance and repair record keeping
Skills & Qualifications
- Broad technical knowledge, including understanding of complex systems built from separate components.
- Experience of operating within, or demonstrable knowledge of, multi-platform environments.
- Experience or knowledge of monitoring and interacting with a range of applications and services.
- Experience in supporting a wide range of broadcast and production technologies, systems and equipment.
- Experience of logging and managing incidents in an operational environment.
- Familiarity with using a range of diagnostic and monitoring tools.
- Ability to communicate effectively with external providers and internal partners.
- Troubleshooting and diagnosing defects in complex systems.
- Able to create supporting documentation.
- Able to prioritise according to service impact and work under pressure.
- Awareness of current safety legislation and statutory requirements relating to IT including Electricity at Work
- Ability to share knowledge with team members.
- Knowledge of health and safety standards, approaches and processes and other relevant regulatory requirements.
- The station will be operating recorded and 7 day a week live programming from Washington DC. The hours of output may vary, however initially current hours of live output will be 1600 EST until 0000 EST. This role will be expected to carry out shift work to meet the needs of our International Operation.
- You maybe working as an individual during these transmission times or as part of a team.