Branch Manager

Description:

Full responsibility for and provide leadership in achieving the stated goals of the Imports and Exports, and Air and Ocean departments as well as ensure a smooth running of the branch in accordance with the company policies and procedures. Full P/L, budget and target responsibility for the branch.
Responsibilities

• Operational Functions
  • Coordinate the operations for both Imports & Exports departments, monitoring work flows and management of resources to ensure and verify timely and accurate operational processes.
  • Ensure speedy delivery of cargo to customers.
  • Compliance with all regulations of USA Customs/IATA/TSA and other governing bodies.
  • Assists Human Resources in the hiring and termination of employees.
• Financial and Accounting Outcomes
  • Set goals and objectives for the branch in accordance with company guidelines and key performance areas/indicators; number of jobs, revenue and cost per job, expenses & revenue ratio.
  • Full P/L responsibility, set Budget and target and present to Management.
  • Collaborate with Sales to integrate operations and sales budgets.
  • Develop a business plan in conjunction with his/her key staff, to achieve the stated company outcomes.
  • Use established indicators and tools (e.g. daily invoicing and job numbers, financial reports etc.) appropriately.
  • Ensure all accounting matters are finalized to maximize revenue and all accounting functions in the branch are dealt with in a timely manner
• Client, Supply Management, and Business Development
  • Management of allocated customers using established tools (e.g. client activity reports) in order to achieve and exceed targets.
  • Negotiation of contracts with customers, suppliers and overseas agents.
  • Deployment of information of all contracts with customers and suppliers to all parties.
  • Prospect new business and Sales Development.
  • Resolve discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• People Management
  • Lead, motivate, and manage operations and sales teams.
  • Retain adequate staffing levels.
  • Conduct annual performance reviews July and January; Establish targets and objectives.
  • Monitor staff performance - work with HR on employee relations and training issues.
  • Uses discretion and judgment to make decisions on job status and succession planning recommendations to Human Resources
• Keeps in touch with competitor activities and industry trends. Attend industry-related functions when required