Description:
You will lead, grow, develop people and delight customers both existing and new. Create and inspire a culture that enables Kuehne+Nagel to be the best place to do business with and to work. You will report to the Area Manager.
Your Responsibilities
- You will demonstrate agile mindset, embrace change, lead by example, listen attentively to understand.
- You will communicate frequently with employees at all levels.
- Conduct team meetings, group meetings and regular check-ins.
- Communicate and translate our vision and targets.
- Focus on digital service to delight the customers, lead the uptake on digital engagement across the portfolios.
- You will deal with escalations to clients’ satisfaction and make sure that customer onboarding goes smoothly.
- You will achieve or exceed targeted customer retention percentages.
- You will help hire the right people and ensure that accurate, fair, and efficient hiring processes are in place.
- You will provide feedback and work with low-performers to increase performances.
- You will contribute to succession planning - help qualified personnel to pursue career opportunities within the company.
- Responsible for the Branch Profit &Loss. Understand costs and profit drivers for the branch and how that contributes to broader commercial success.
- You will apply financial and risk assessment techniques to evaluate commercial opportunities.
- Ensure compliance with regional and national strategic goals.
- Monitor market developments and partner with our growing sales department.
- Remain involved in the generation and presentation of proposals to the top clients in your territory.
- Deal with claims and insurance issues.
- Align management methods in the branch, ensuring consistency, fairness and equity.
Your Skills and Experiences
- 5 years or more of Direct leadership experience
- 5 years or more of Customer Management experience