Description:
THE IMPACT YOU CAN HAVE:
Welcome to an exciting future in the retail beauty industry! As a Beauty Advisor at Ulta Beauty, you will be the first point of contact for our guest Beauty Enthusiasts, setting and exceeding their expectations for the beauty journey they’re about to experience within your store. As the initial face of the Ulta Beauty brand, you will have the opportunity to put your passion for beauty on full display, while ensuring that everything in the store is clean, fully stocked, and ready to “wow” guests and other associates.
You’ll accomplish all of this by:
- Promptly acknowledging and warmly greeting each guest entering the store
- Offering friendly, knowledgeable, and courteous service that always takes priority over other related duties
- Determining each guest’s needs and answering questions concerning products and services (partnering with management as needed)
- Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase, promoting the Ulta Beauty loyalty and guest service programs
- Informing guests of current promotions, events and services within the store, booking appointment for in-store events
- Serving multiple guests at one time while maintaining composure during busy or peak selling times
- Helping to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor
- Courteously handling sales, refunds, and exchanges
- Ensuring all resets and planograms are executed properly
- Setting up advertising displays or arranging merchandise to highlight sales and promotional events
- Ensuring the store is replenished throughout the day and merchandising all products to company standards on shelves and tables
- Participating in physical inventory preparation, execution, and follow-up
- Executing receipt of shipment truck within company guidelines
- Ensuring overall store cleanliness including restrooms, cashwrap, backroom and sales floor
- Staying informed regarding new or existing products (e.g., their ingredients and benefits) to better serve guests
THE ESSENTIALS FOR SUCCESS:
Education
- High school diploma is preferred
Experience
- 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred
Skills
- A demonstrated passion for superior guest service, with the ability to build and maintain strong guest relationships
- Competency with sales and troubleshooting
- The ability to work well independently and as part of a team