Description:
· Avamar, Data. Domain skills.
· Cyber Recovery a plus or able to train on Cyber Recovery.
· DPA reporting and monitoring.
Duties and Responsibilities:
- Support a variety of backup configurations and platforms
- Perform routine systems maintenance, upgrades, capacity planning, and administration
- Responsible for development, documentation, and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems
- Investigate and troubleshoot incidents and provide resolution within defined service level agreements (SLAs)
- Communicate effectively with various entities, including client technical and non-technical resources
- Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards.
- Proactively monitor and report performance utilization of backup technologies
- Handling major issues (P1/P2) and working on backup environmental errors with the vendor
- Configuration, layout, and performance tuning of backup infrastructure
- Provide analysis of Environment and Best Practice knowledge transfer
- Perform necessary backup infrastructure maintenance in accordance with customer's change management policies.
- Ensure that the backup technologies are updated with current, stable, and compliant architecture that meets enterprise standards
- Participate in Root Cause Analysis reviews when applicable
- Active participation in Disaster Recovery planning and exercises when required
- Perform on-call activities as needed for the environment and technologies
Skills and Qualifications:
- Bachelor’s degree preferred in Computer Science or equivalent experience
- Minimum 5+ years in a Backup Infrastructure hardware and software environments
- Experience with EMC Storage products
- and Windows server operating system skills including the ability to write and troubleshoot shell scripts
- Knowledge of job associated database / software / documentation backups
- Should be able to deploy Backup environment from scratch, participate in DR activities
- Knowledge of Application aware backups (SQL, Oracle, Exchange etc.)
- Knowledge of Avamar, Data Domain, CyberRecovery and CyberVault.
- Familiarity with VMware and other virtualization technologies.
- Problem solver with troubleshooting, decision making, and analytical skills
- Able to work and interact with others in a structured / team environment
- Flexibility and adaptability to handle competing work demands
- Excellent verbal and written communication skills
- Ability to work flexible hours and be on-call
- ServiceNow functionality and usability