Description:
Yorktel is currently seeking a Design Engineer who will require deep, broad technical knowledge and skills in the Video Conferencing industry. The candidate must be an expert in AV, endpoint, and infrastructure hardware and software from AV, cloud, and video conferencing manufacturers. This pre-sales position must have the ability to architect optimized solutions for a wide range of customer requirements. Experience in designing solutions and the ability to convey them at a high level of competence to clients is a must.
Duties & Responsibilities:
- Regularly works in a team of individuals with varying degrees of expertise.
- Influences internal and external customers to achieve a mutually desirable outcome.
- Understands customer pain points and makes recommendations to internal parties and customers regarding concerns or issues.
- Ensures resolution of any problems by working closely in conjunction with the assigned team.
- Regularly communicates answers to complex questions and responds to detailed inquiries about technical issues and how to resolve these issues.
- Handles and is expected to protect all internal and external confidential information.
- Utilizes discretion and judgment based on company policies and procedures.
- Provide engineering support to the sales team in a comprehensive, thorough, detailed and time sensitive manner.
- Intensive interface with clients and job sites to document customer requirements and job site conditions.
- Provide and document customer design based on the client requirements and job site conditions.
- Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Lead Design Engineer.
- Develop Bill of Materials and Statement of Work for each job based on system design and customer requirements.
- Develop system design drawing sketches including, but not limited to, audiovisual system diagram flows, design/build and bid/build specifications and operational capabilities narratives, etc.
- Develop accurate job cost estimates for each job.
- Provide technical response to the customer RFP/RFQ/RFI.
- Be capable of working effectively and efficiently with support from other members of the Engineering team.
- Maintain complete and accurate project documentation and records.
- Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors.
- Effectively coordinate and manage multiple system design projects.
- Be responsible for successfully completing assignments on time and within budget.
- Develop and conform to company technical standards and practices.
- Correctly interpret multiple formats of technical specifications, schematic drawings and architectural diagrams.
- Knowledge of and adherence to Yorktel policies and procedures.
- Other duties as assigned.
Leadership & Supervisory Responsibilities:
Required Skills & Abilities:
- High levels of professionalism and integrity.
- Extensive ability to work with peers.
- Exceptional customer service skills.
- Exceptional written, verbal, and interpersonal skills.
- Excellent problem-solving skills.
- Always maintain a professional attitude and appearance.
- Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, PowerPoint and MS Project.
- AV industry manufacturer certifications desirable.
- InfoComm CTS certification with Advanced CTS-D certification desirable.
- Willingness to pursue and attend additional training related to performance of job.
- Proficiency in video network infrastructure commissioning and support processes
- Knowledge of video and audio-conferencing service standards
- Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools
- Knowledge of audiovisual, videoconferencing and IT products and applications