Description:
The Associate DVM ensures a high quality of veterinary care, client service, employee well-being, and productivity of the veterinary medical team. The Principal Doctor and Practice Manager will lead the Associate DVM to ensure the well-being of the hospital environment, medical quality, and business performance of the hospital.
Key Responsibilities
- Ensure consistent, high-quality care, safe and exceptional service to maintain a positive hospital environment, uphold medical standards, and support business performance
- Adhere to all WellHaven protocols and practices and oversee employees to prioritize practice goals
- Collaborate with the Principal Doctor to establish development plans that align with hospital objectives
- Practice veterinary medicine in compliance with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws, WellHaven Code of Ethics, and maintain appropriate medical record documentation
- Maintain thorough and accurate medical charting for all patients, consistently meeting hospital quality control standards
- Provide comprehensive client communication, including in-person, phone, and email as needed
- Participate in community events, external marketing initiatives, and hospital projects
- Demonstrate proficiency in anesthesia, surgery, dentistry, and current medical practices
- Advocate for exceptional client service and patient well-being
- Provide medical training to support staff (new graduates will gain experience over time).
- Willingness to train/lead/manage support staff as required
Customer Service Delivery:
- Consistently provide professional, efficient, and exceptional service
- Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
- Effectively adapt to individual clients and their needs
- Effectively resolve customer complaints as appropriate