Associate Process Manager

Description:

The Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, Faster Payments, and Wires) as well as providing the oversight for our end-to-end payments strategy, operations and risk management for all payment types across the Enterprise. With each day, we approach foundational capacities with Enterprise thinking to optimize how we work in a well-managed way, for both ourselves and our customers.

As a Senior Associate, Process Manager within the Access, Incident and Crisis Management team, you will collaborate with a team whose focus is to provide a high-quality, well-managed User Access service to the Enterprise Payments organization, while also ensuring we maintain a strong risk posture to minimize our overall risk footprint.

A common day in this role will include reviewing access request intakes, submitting and approving access requests through All Access and other internal systems, completing onboarding and offboarding requests, participating in compliance/risk initiatives and more. This role will also take on project work, often engaging in highly-visible initiatives across the organization.

What would make you successful?

• You enjoy working in a role that is fast-paced and tactical in nature

• You have excellent customer service/relationship management skills

• You enjoy working as both an individual and team contributor

• You have excellent time management skills and are used to meeting/exceeding rigorous deadlines

• You have great communication skills (written & verbal)

• You are not afraid to dive into data and use it to help formulate direction and decisions

• You are not afraid to bring new ideas to the table and challenge the status quo

• You are digitally curious, with a drive to learn more about technology

Job Responsibilities

• Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements

• Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements

• Support New Hire Onboarding by ensuring Enterprise Payments New Hires are set up with the appropriate system access and that it has been validated by Nesting Day 1

• Act as the Manager Delegate for Enterprise Payments Managers, systematically approving access requests on their behalf in a well-managed manner

• Act as the Entitlement Owner for various Enterprise Payments Access Entitlements, systematically approving access requests in a well-managed manner

• Partner with Associates, Line of Business and Technology Teams, to work towards quick resolution of all access-related issues

• Prepare, report and analyze data of varying complexities, which could include access level, associate and system-level reporting

• Create, Maintain and Implement Policies and Procedures that are both internal and Enterprise Payments facing

• Effectively manage priorities and communicate progress and impediments

• Interact frequently with key stakeholders, such as Enterprise Payments Associates & Leaders, Enterprise Identity & Access Management, Product Owners and Risk & Compliance

• Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed

• Responsible for Application Role Management, which includes SOX Controls, Key/Non-Key Controls, Role Owner Support, Documentation and Risk Definitions of Permissions

• Consultant to business stakeholders for Job Role/Profiles

• Partner with Application and Tech Teams to onboard applications to All Access

• Foster a culture of openness, collaboration and continuous improvement