Associate Platform Engineer

Description:

The S&P Global MI Cloud Engineering Shared Services – Platform Engineering team is looking for a skilled DevOps Support – Associate to join our growing team. This position requires the associate to work a flexible shift tailored to coincide with Eastern Standard Time (EST) in the US, ensuring optimal collaboration and support for our operations.

Our team f acilitate s software development in the 18,000-person Market Intelligence division by managing AWS and vendor-hosted applications including GitLab, Azure DevOps, GitHub, Artifactory, Jira, Confluence, Mend, SonarQube, TeamCity and Run d eck .

In this role, you will play a crucial part in providing technical support to our clients, ensuring smooth operation and resolution of any issues that arise, while also leveraging your skills as a Cloud Engineer. The ideal candidate will have experience with AWS, Terraform, Python, and/or Linux administration, possess strong problem-solving abilities, and have a passion for helping our internal developer teams by providing an exceptional developer experience.

Our team is fun, dedicated, and supportive, tackling interesting technical and design challenges every day. Join us to grow your skills and make an impact!

Responsibilities and Impact:
Provide technical support to our clients, ensuring smooth operation and resolution of any issues that arise.
Manage and troubleshoot issues reported by clients.
Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily.
Resolve issues in creative and effective ways.
Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual intake process and current BAU work efficiently.