Description:
The Associate Manager s upports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our customers.
Talent - Attract, hire, develop, inspire, and retain top talent
- Support an environment, which encourages an exceptionally high level of the store morale.
- Focus all store associates on creating an environment built on team work and inspiring a "one team" mentality.
- Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent.
- Identify high performing store associates and assist in their growth.
- Develop and maximize the success of store associates to achieve sales potential and customer experience.
- Attract and hire store associates, up to and including Sales Leaders.
Execution - Analyze the business and execute/communicate clear action plans that optimize results.
- Manage all aspects of daily store operations.
- Ensure all store associates have clarity on goals and action plans.
- Provide feedback to help support the creation of clear action plans that optimize results.
- Manage and delegate workload and ensure execution of plans and strategies across the store.
- Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
- Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
- Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
- With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
Customer and Associate Experience - S upport and develop a store environment focused on consistently delivering a great in-store customer experience.
- Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
- Lead consistent focus on delivering a great customer experience
- Create a culture of proactive customer engagement to exceed our customer's expectations.
- Drive loyalty and credit card acquisition through an engaged store team.
- Create positive in-store experience through visual standards.
Other essential functions may occur as directed by your supervisor
Essential Qualifications
- Education: High School or Equivalent
- Years of Experience: 3-5 of relevant job experience
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements