Description:
As a valued colleague on our team, you will design and develop routine solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under direct supervision.
THE IMPACT YOU WILL MAKE
The End User Services - Technology Managment - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
- Monitor and respond to ticketing system requests for critical or systematic errors in products.
- Support the team with Identifying errors in products and determining their source.
- Contribute to the team's work in troubleshooting product errors and developing solutions to fix them while escalating to more experienced staff as needed.
- Work with other development groups to deploy updates.
- Install and maintain common technology hardware and software.
Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Desired Experiences
- Bachelor degree or equivalent
Skills
- Skilled in supporting, controlling, monitoring, and management of large, complex, and sometimes geographically-dispersed IT infrastructure and applications in order to optimize IT service delivery
- Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
- Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
- Determining causes of operating errors and taking corrective action
- Ability to frame ideas as systems and analyzing the inputs, outputs, and process
- Experience gathering accurate information to explain concepts and answer critical questions
- Skilled in cloud technologies and cloud computing, provisioning
- Skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
- Skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
- Experience helping an organization to plan and manage change in effort to meet strategic objectives
- Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
- Adept at managing project plans, resources, and people to ensure successful project completion
- Skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
- Skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
- Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
- Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data