Associate Field Service Engineer

Description:

This position is part of the Service Organization located in the DC/Baltimore metro area and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Team reporting to the Field Service Manager and responsible for ensuring optimal performance of Beckman Coulter equipment. This position services the Urinalysis and Hematology systems. If you thrive in a fast-paced environment, enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization—read on.

In this role, you will have the opportunity to:
 

• Under moderate direction from Field Service mentors and leadership, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
• Engage with both internal and external stakeholders, understanding and meeting their unique needs
   

The essential requirements of the job include:
 

• Associate degree preferred or equivalent military experience (Applicants with applicable military experience will be considered on a case-by-case basis)
• 0–1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation