Associate District Account Representative

Description:

At Dexcom, we empower people to take control of health. Dexcom is a pioneer and global leader in continuous glucose monitoring (CGM). Since 1999, Dexcom has developed innovative technology that has transformed how people manage diabetes. Dexcom has done this through sensor and software innovation to meet the unique needs of people with diabetes, their caregivers, and health care professionals. Dexcom has also led innovative work to ensure CGM technology can be accessible for more and more people.

The Dexcom Remote Sales Representative will be assigned a district/territory comprised of potential Health Care Professional (HCP) customers. This individual will be responsible for bringing awareness about CGM systems and promoting the use of Dexcom products by providing support services and solutions to HCPs. The Dexcom Sales Representative will communicate with prospects using a suite of technologies including, but not limited to, telephone, SMS, Email , MarketingCloud journeys, video conferencing, etc.

Where you come in:

You will support company initiatives within the district/territory virtually as well as in person to bring awareness to the benefits of Dexcom CGM to Healthcare Providers in your district. (HCP calls, programs, TBM support)
You will provide education and training on Dexcom products to relevant HCPs in innovative ways
You will achieve quarterly sales goals and meet Key Performance Indicator Metrics as designated by your management team
You will increase the Dexcom market share and hit district/territory targets in line with company expectations by utilizing the services and support from across the company in accordance with the Dexcom values and culture
You will utilize company CRM to identify business development opportunities, track activities, and configure digital face-to-face presentations
It is preferred that you are experienced using a CRM tool in the medical device or pharmaceutical industry, and have a passion for helping those with diabetes.
You must live within the District’s territory defined in the job title to be able to attend meetings, events, or development opportunities
What makes you successful:

Customer, Patient, and Industry Knowledge

You will maintain an up-to-date understanding of the Dexcom customer and diabetes industry, market conditions and trends, healthcare regulations, and competitor activities
You will maintain an understanding of all the Dexcom customer types, segments, and the patient’s experience (including unmet needs, drivers, and barriers)
You will attend industry trade shows and events to promote Dexcom products and services – some travel may be required
You will partner closely with sales management and professionals at Dexcom to create and follow a cohesive customer engagement plan
Therapy Area and Product Knowledge

You will maintain comprehensive and up-to-date Dexcom product knowledge and a thorough understanding of diabetes. Undertake and regularly pass clinical and product knowledge assessments
You will implement sales and marketing initiatives throughout the customer base according to company priorities/strategy and customer needs, including the launching of new products and services
You will differentiate between Dexcom products, services, and applications against competitor brands and product lines
Business Planning and Administration

You will prioritize and execute cycle and Quarterly objectives
You will analyze district/territory-level market share and other appropriate sales data to optimize efficiency to meet or exceed goals and objectives consistently
You will ensure correct and up-to-date information is communicated to customers
You will complete all call reporting within specified deadlines
Selling

You will conduct high volume outbound cold and warm calls daily to meet product awareness goals.
You will execute call objectives appropriate to the customer’s segment and specific needs, including sampling, clarity training, education programs, etc.
You will connect and engage with prescribers and HCPs in individual and group set-ups to help customers discover, clarify, and verbalize their needs and those of their patients and identify gaps
You will act as a reliable resource for information on how Dexcom products and services can meet expressed and uncovered needs
As appropriate, you will utilize the Dexcom sales process with each customer to identify priority opportunities and to capture progress to date
You will drive recommendations of Dexcom products across the district/territory to achieve growth targets
Administration

You will complete daily, weekly, and monthly administration as required
You will maintain the CRM system as directed by the Sales Manager
You will capture email and register HCPs for marketing journeys
You will ensure all internal training courses/regulatory requirements are completed as directed
You will attend team meetings and actively participate with territory/district team events
What you'll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.