Associate Director

Description:

Join the Enrollment Technical Services team to manage the Undergraduate Admissions Processing area which consists of 10 Admissions Certification Analysts, 2 Transcript Analysts, and 2 Operational Analysts processing applications and evaluation of transfer credit for undergraduate domestic students. This position also supports the technical aspects of the area such as writing reports running against relational databases such as Slate and Banner for statistical reporting and problem solving. The person in this position will:
 

• hire and train staff, approve leave requests and timesheets, complete annual evaluations, and manage the departmental email account and ensure a high standard of customer service.
• responsible for communicating with applicants, family, and campus in escalated situations.
• assist with reviewing upgrade documentation, summarizing, and testing.
• provide research and reports to support the offices in Enrollment Services including Admissions, Financial Aid, and MT One Stop.
• understand and use Slate, Banner, BDM Scanning, Dynamic Forms, and reporting tools such as iSQL, Argos, and Slate Query building.
• serve as a primary resource to provide training, answer questions, and resolve issues related to Slate and the Banner Student System.
• identify problems, develop a process to correct, and create reports to proactively identify any data issues.
• assist staff on aborts and provide error resolutions.
• search for and implement automated solutions for Enrollment Services to eliminate manual processes where possible.
• write ad hoc reports and create electronic transactions to update Slate and Banner as requested and perform other related tasks and special projects as assigned.

Required Education

Bachelor's degree.

Required Related Experience

Two (2) years progressively responsible experience with computer systems in a service environment, university enrollment management related office or related area required.